Promoting key support services through animated social media stories

Promoting key support services through animated social media stories

Promoting key support services through animated social media stories

Promoting key support services through animated social media stories

Promoting key support services through animated social media stories

CLIENT
CLIENT
CLIENT
CLIENT
CLIENT

University of Westminster

University of Westminster

University of Westminster

University of Westminster

University of Westminster

ROLE
ROLE
ROLE
ROLE
ROLE

Illustration, animation

Illustration, animation

Illustration, animation

Illustration, animation

Illustration, animation

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support-services-visa
THE CHALLENGE
THE CHALLENGE
THE CHALLENGE
THE CHALLENGE
THE CHALLENGE

The University’s support services are difficult to access on the old website. As a result, students are unaware of the support available to them.

How do you promote the USPs of a university to young students finding their next step in Higher Education?

The University’s support services are difficult to access on the old website. As a result, students are unaware of the support available to them.

How do you promote the USPs of a university in a competitive market to young students finding their next step in Higher Education?

The University’s support services are difficult to access on the old website. As a result, students are unaware of the support available to them.

Whilst the two year web-redesign project was still ongoing, we wanted to utilise our social media channels to reach out to students and keep them informed. The storytelling approach needed to stand out on busy, visually loud platforms like Snapchat and Instagram and successfully grab their attention. 

Whilst the two year web-redesign project was still ongoing, we wanted to utilise our social media channels to reach out to students and keep them informed. The storytelling approach needed to stand out on busy, visually loud platforms like Snapchat and Instagram and successfully grab their attention. 

Whilst the two year web-redesign project was still ongoing, we wanted to utilise our social media channels to reach out to students and keep them informed. The storytelling approach needed to stand out on busy, visually loud platforms like Snapchat and Instagram and successfully grab their attention. 

Whilst the two year web-redesign project was still ongoing, we wanted to utilise our social media channels to reach out to students and keep them informed. The storytelling approach needed to stand out on busy, visually loud platforms like Snapchat and Instagram and successfully grab their attention. 

Whilst the two year web-redesign project was still ongoing, we wanted to utilise our social media channels to reach out to students and keep them informed. The storytelling approach needed to stand out on busy, visually loud platforms like Snapchat and Instagram and successfully grab their attention. 

Researching the Snapchat platform

I carried out in-depth research on Snapchat Discover stories, investigating how publishers adapted their storytelling approach for younger audiences on social media.

I carried out in-depth research on Snapchat Discover stories, investigating how publishers adapted their storytelling approach for younger audiences on social media.

I carried out in-depth research on Snapchat Discover stories, investigating how publishers adapted their storytelling approach for younger audiences on social media.

I carried out in-depth research on Snapchat Discover stories, investigating how publishers adapted their storytelling approach for younger audiences on social media.

I carried out in-depth research on Snapchat Discover stories, investigating how publishers adapted their storytelling approach for younger audiences on social media.

snapchat-moodboard
support-services-old-1
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THE SOLUTION
THE SOLUTION
THE SOLUTION
THE SOLUTION
THE SOLUTION

Adapting content to fit context

Adapting content to fit context

Adapting content to fit context

Adapting content to fit context

Adapting content to fit context

Working with the Social Media Officer, we adjusted content to match the tone often found in social media - the final animations were fun, direct and engaging.

Working with the Social Media Officer, we adjusted content to match the tone often found in social media - the final animations were fun, direct and engaging.

Working with the Social Media Officer, we adjusted content to match the tone often found in social media - the final animations were fun, direct and engaging.

Working with the Social Media Officer, we adjusted content to match the tone often found in social media - the final animations were fun, direct and engaging.

Working with the Social Media Officer, we adjusted content to match the tone often found in social media - the final animations were fun, direct and engaging.

support-services-find-out-how-we-can-help
support-services-phone
support-services-counselling
support-services-academic-pencils
support-services-4
support-services-30
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support-services-24
support-services-25

Responding to different platform needs

Responding to different platform needs

Responding to different platform needs

Responding to different platform needs

Responding to different platform needs

Animating across all social platforms, I adjusted the layout to fit vertical video formats on Snapchat and Instagram, and horizontal displays on Facebook and Twitter.

Animating across all social platforms, I adjusted the layout to fit vertical video formats on Snapchat and Instagram, and horizontal displays on Facebook and Twitter.

Animating across all social platforms, I adjusted the layout to fit vertical video formats on Snapchat and Instagram, and horizontal displays on Facebook and Twitter.

Animating across all social platforms, I adjusted the layout to fit vertical video formats on Snapchat and Instagram, and horizontal displays on Facebook and Twitter.

Animating across all social platforms, I adjusted the layout to fit vertical video formats on Snapchat and Instagram, and horizontal displays on Facebook and Twitter.

support-services-mockup-landscape-portrait
THE IMPACT
THE IMPACT
THE IMPACT
THE IMPACT
THE IMPACT

The animations received over 20,000 viewed impressions on the first launch day, and increased web traffic to support service webpages.

The animations received over 20,000 viewed impressions on the first launch day, and increased web traffic to support service webpages.

The animations received over 20,000 viewed impressions on the first launch day, and increased web traffic to support service webpages.

The animations received over 20,000 viewed impressions on the first launch day, and increased web traffic to support service webpages.

The animations received over 20,000 viewed impressions on the first launch day, and increased web traffic to support service webpages.

CONTACT

CONTACT

CONTACT

CONTACT

CONTACT

xuanhey@gmail.com

xuanhey@gmail.com

xuanhey@gmail.com

xuanhey@gmail.com
LinkedIn

xuanhey@gmail.com
LinkedIn